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FAQ's
TECHNICAL QUESTIONS
To avoid fraud, we send you an email to verify you are a real person. If you did not get a verification email, please contact us at help@fabulacoffee.com and we will gladly help you.
First you need to log into your account. You do this via the little shield in the top right corner from the main page www.fabulacoffee.com
Click "My Subscription". Then you should be able to see your subscription: what you get, how much, how often etc., as well as any previously active subscriptions.
On the bottom right of the active subscription, there is little button called "Add discount". Click here and you should be good to go!
How do I manage my subscription?
Once you sign up, you will get a link to your portal, and here you can skip orders, move dates, adjust to more or fewer bags, or the frequency. You can also click here to manage your subscription:
PURCHASE QUESTIONS
We currently run a 50% off promotion for first time buyers, but if you have purchased with us before, it will not apply. You can, however, sign up for a subscription (you can cancel anytime), and get up to 35% off, so you get real close to the intro offer. If you are in fact a first time buyer, please contact us at help@fabulacoffee.com, so we can fix the problem for you.
We have a 30-day satisfaction guarantee for up 3 to bags or 2 pod boxes for first time customers, which means you have 30 days after delivery date to request a refund on your first purchase, if you did not like the coffee. To start the process, you can contact us at help@fabulacoffee.com. Please read our full refund and exchange policy here.
Your order will ship out within 1-2 business days after you place your order. Once it's shipped, you will receive an email with the tracking number. Here you can always check where your order is with the shipping company (UPS, USPS or similar). You can also check the order status on our website, by logging into your account.
Yes. We believe in our product, so if for any reason you are not happy with your first purchase, we will happily accept your return within 30 days of the sale date for up to 3 bags or 2 boxes of pods. Contact us at +1(844)-4FABULA aka (1-844-432-2852) or help@fabulacoffee.com, and please see here for our full return policy.
First you need to log into your account. You do this via the little shield in the top right corner from the main page www.fabulacoffee.com
Click "My Subscription". Then you should be able to see your subscription: what you get, how much, how often etc., as well as any previously active subscriptions.
On the bottom right of the active subscription, there is little button called "Add discount". Click here and you should be good to go!
Is this a subscription service or one-time purchase?
You can have it the way you prefer it! You can buy one time, you can buy several times, or you can set yourself up with a subscription with the frequency you prefer. You can of course cancel the subscription anytime you want to.
COFFEE QUESTIONS
How do I store coffee properly?
If the bag is opened, it is best to store them in an opaque, air-tight container, at room temperature. Avoid clear containers, which will allow light to compromise the taste of your coffee. If you do not have an appropriate air-tight container, our coffee bags are actually the second best option, just make sure the re-seal mechanism is closed properly.
If bags are unopened, you can store the bags in a normal kitchen cabinet, but preferably not with other foods with strong aromas. They will stay fresh this way for about 4-7 weeks.
We have a short blog also on the subject of coffee storage, read here:
Can you share your laboratory testing reports?
Of course! We test it for +350 chemical compounds and we will gladly share the reports if you contact us at help@fabulacoffee.com.
the stomachache. Our coffee is also clean: no molds, no pesticides, always organic.
Coffee peaks around 2 weeks after roasting, and it goes stale after about 2 months. This is not something most coffee brands will tell you, because they can sell stale coffee, especially if it sits in the shelf of distribution centers and retailers. We roast and ship 3 times a week, so your coffee is guaranteed fresh. It makes a big difference, and you feel the coffee more flavorful and with a stronger aroma. Many of our customers have said they in fact use less coffee when brewing, and also drink less: a good cup of coffee fixes their “coffee craving” with much less.
In many ways!
Our coffee is low in acidity, meaning the coffee is healthier and better for your digestive system.
We roast and ship three times a week. Coffee peaks in flavor and aroma 6-9 days after roasting, and will stay fresh for 4-7 weeks, so most of the coffee you get in retail is already stale. You will always receive our coffee fresh and at peak flavor.
Our coffee is clean, mold- and pesticide-free and organic. We test it for +350 chemical compounds and we will gladly share the reports if you contact us at help@fabulacoffee.com.
Our coffee is always organic, sourced from small farms in small batches. In short: the coffee is good for you and your family, good for the farmers and good for our planet.
Why do I sense a small change in my Fabula coffee from time to time?
We do not make industrialized, standardized coffee. Artisanal coffee is something organic and dynamic. Flavors and aromas will change, even from the same farm. There are different seasons, different harvests, different barometric pressures. Just like wines will taste different in different vintages, coffee will also vary. Many consumers will not notice these subtle differences, but they are there, and we think that is part of the charm of coffee. We do not aim to manipulate the coffee to hit the exact same flavor year after year. We deliver it as nature provides it.
We source from different farms, from different countries, mostly from Latin America. Our bestselling coffees are from Peru, Colombia and Mexico. They are always small batch, small farms, and always organic. Our coffee is grown in higher elevations and in the shade, low in acidity and good for your stomach.
No. That would compromise with our mission to always delivering fresh coffee, since we don’t know how long the coffee will be sitting in the shelf. Neither will you, the consumer!
